Delivery Policy


Domestic Delivery - Shipment processing time
All orders are processed within 1 working day and delivered within 1 to 7 working days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery rates & estimates
Delivery charges for your order will be calculated and displayed at checkout

Destinations

Estimated delivery lead time

Shipping charges (HK$)

Hong Kong
Macau

Within 3 working days

Purchase below HK$ 650
- Shipping fee: HK$ 50

 Purchase HK$ 650 or more
- FREE shipping

Australia
China
Japan
Malaysia
New Zealand
Singapore
Taiwan

Within 7 working days

Purchase below HK$ 650
- Shipping fee: HK$ 100

 Purchase HK$ 650 or more
- FREE shipping


Rest of the world

Within 7 working days

 Purchase below HK$ 1,500
- Shipping fee: HK$ 200

Purchase between HK$ 1,000 and  2,000
- Shipping fee: HK$ 100

 Purchase HK$ 2,000 or more:
- FREE shipping

 Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
We decline any responsibility for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages
Ofildo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We only ship to the following destinations:
- Asia Pacific: Australia, New Zealand, Singapore, Malaysia, Taiwan, Hong Kong, Macau, China, South Korea, Japan
- Middle East:  UAE
- Europe:  EU, Russia
- Americas:  Canada, USA.